Every electricity distributor charges different fees to do works in their local area – find yours to see their service costs.
Find your local energy distributor below to see a list of common service fees. Some services might involve extra charges not listed here – if that’s the case we’ll let you know when you request the service from us.
Finding your distributor
You can find out who your local electricity and gas distributors are on the Australian Energy Regulator’s website.
If you’ve got a Kogan Energy bill handy, you can also find your distributors’ details under the ‘Faults and Emergencies’ section.
How service fees work
Even though they’re coordinated through Kogan Energy, any services that need to happen physically at your property are done by your local energy distributor or metering coordinator. The costs for those services are charged to Kogan Energy, and then passed on to you.
Extra fees for customer error
If you ask us to request a service from your energy distributor or metering coordinator, but the service can’t happen because of an error on your side of things (for example, if a visit was scheduled but they couldn’t get access to the property), a fee is charged to Kogan Energy that we then pass on to you.
That fee could be lower, the same or even higher than the actual service request cost, depending on the policy of your distributor or metering coordinator.
Note: All fees are per job and includes GST.
Please click here or call us on 1300 005 123 if you would like to know more or if you have any questions.
Every gas distributor charges different fees to do works in their local area – find yours to see their service costs.
Find your local gas distributor below to see a list of common service fees. Some services might involve extra charges not listed here – if that’s the case we’ll let you know when you request the service from us.
Finding your distributor
You can find out who your local gas distributors are on the Australian Energy Regulator’s website.
If you’ve got a Kogan Energy bill handy, you can also find your distributors’ details under the ‘Faults and Emergencies’ section.
How service fees work
Even though they’re coordinated through Kogan Energy, any services that need to happen physically at your property are done by your local gas distributor or metering coordinator. The costs for those services are charged to Kogan Energy, and then passed on to you.
Extra fees for customer error
If you ask us to request a service from your gas distributor or metering coordinator, but the service can’t happen because of an error on your side of things (for example, if a visit was scheduled but they couldn’t get access to the property), a fee is charged to Kogan Energy that we then pass on to you.
That fee could be lower, the same or even higher than the actual service request cost, depending on the policy of your distributor or metering coordinator.
Note: All fees are per job and includes GST.Please click
here or call us on 1300 005 123 if you would like to know more or if you have any questions.
(All fees are per job and include GST)
Melbourne’s western and north western suburbs, as well as Victoria’s west and south west, including Bendigo to the north, Horsham to the west, Ballarat and Geelong.
| Job Description |
Cost (including GST) |
| Reference Read |
$7.99 |
| Move in Read |
$7.99 |
| Move out Read |
$7.99 |
| Reconnect – Remove Locks |
$73.25 |
Melbourne’s inner and outer east, the Yarra Ranges and South Gippsland.
| Job Description |
Cost (including GST) |
| Reference Read |
$8.58 |
| Move in Read |
$8.58 |
| Move out Read |
$8.58 |
| Reconnect – Remove Locks |
$56.10 |
Melbourne’s northern and north eastern suburbs, Mornington Peninsula, north east Victoria, including Shepparton, Wangaratta and Wodonga, north western Victoria, including Mildura, central and eastern Gippsland, including Bairnsdale.
| Job Description |
Cost (including GST) |
| Reference Read |
Up to $16.28 |
| Move in Read |
Up to $16.28 |
| Move out Read |
Up to $16.28 |
| Reconnect – Remove Locks |
$107.80 |
| Job Description |
Cost (including GST) |
| Reference Read |
$17.60 |
| Move in Read |
$17.60 |
| Move out Read |
$17.60 |
| Reconnect – Remove Locks |
$126.50 |
