Terms and Conditions

Compare your bill Terms & Conditions 

FIRST Membership Terms & Conditions

If you have agreed to become a Kogan Energy customer, the Kogan Energy Customer Terms & Conditions will apply to you. The latest version of Customer Terms & Conditions (09 December 2024) can be found below.

Kogan Energy Customer Terms & Conditions (August 2019)
Kogan Energy Customer Terms & Conditions (July 2021)
Kogan Energy Customer Terms & Conditions (April 2024)
Kogan Energy Customer Terms & Conditions (December 2024)

Direct Debit Request Service Agreement

The Direct Debit Request Service Agreement sets out your obligations in a Direct Debit agreement with us. The latest version (September 2019) can be found below.

Direct Debit Request Service Agreement

Feed-in Terms & Conditions

Kogan Energy customers who have solar panel installations and who have agreed to Kogan Energy’s repurchase arrangements are also subject to, and have the benefit of, these feed-in terms and conditions.

Feed-in Terms & Conditions (VIC)
Feed-in Terms & Conditions (NSW)
Feed-in Terms & Conditions (QLD)
Feed-in Terms & Conditions (SA)

Feed-in Tariff Rate Card

Kogan Energy’s current rates for energy purchases from solar panel installations are set out in the rate cards below.

Feed-in Tariff Rate Card (VIC)
Feed-in Tariff Rate Card (NSW)
Feed-in Tariff Rate Card (QLD)
Feed-in Tariff Rate Card (SA)

By using the Kogan Energy website, you are agreeing to the following terms and conditions.

Privacy Policy

Our privacy policy can be found at our Privacy Policy page.

Customer Terms & Conditions

The display of goods (electricity and gas) or services for sale on this website is an invitation to treat, not an offer. Terms and Conditions apply if you elect to become a customer of ours and/or purchase electricity from us. A copy of those Customer Terms and Conditions can be found here.

Intellectual Property

Copyright in this site and all its contents, including but not limited to text, graphics, graphic images, logos, button icons, images, photographs, video and audio clips, software, concepts, systems and compilations (meaning the collection, arrangement and assembly of material), is owned by and shall at all times remain the property of Kogan Energy, its related companies and its agents. It is protected by Australian and international copyright laws.

Ownership of Other Intellectual Property Rights

Some of the material included in this site and in which intellectual property rights exist, including Kogan Energy and/or other brands and/or trade marks (whether registered or otherwise), is the sole and exclusive property of Kogan Energy or its related companies or its’ suppliers. The owners of all other material included in this site in which intellectual property rights exist consent to the use of the material for the purpose of your use of the site. However, that material may not be reproduced or used by you in any other manner whatsoever.

You must not duplicate, copy, reproduce, distribute, transmit, adapt, republish, display, or play this site or any of its contents, in any form or manner, except to use it for the purpose we make it available to you – the offer of electricity and directly related purposes.

Exclusion/Limitation Of Liability

Kogan Energy and its agents do not accept any responsibility whatsoever for any damage or harm arising from or in relation to this site and/or associated sites and/or other goods or services, including but not limited to damage or harm arising out of errors or omissions in the material contained on this site. This exclusion applies only to the extent permissible at law.

Website Intended for use in Australia Only

Although visitors from other jurisdictions are welcome to visit this website, the site has been designed and developed for use within Australia and is not intended for use of any kind by visitors in any other jurisdiction.

Site Availability and Changes

While all reasonable steps will be taken to ensure this site is continuously available, we do not guarantee that the site will always be available or that it will be available at any particular time. We do not accept any liability or responsibility whatsoever if the site is not available over any period or at any particular time.

Kogan Energy may at any time, change any of the material contained on this website, including these terms and conditions, without prior notice. Continued use of the website after a change is made constitutes acceptance of the change.

Links

The inclusion in this site of links to other sites does not imply our endorsement of or responsibility for the contents of those sites. We are not responsible for any damage or harm arising in any manner out of the inclusion of those links.